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BOOKING
CONDITIONS
The following Booking Conditions together with the General Information
contained on this website form the basis of your contract with
hph-holidays, 8 lakeside, Pine Trees, Irthlingborough, Wellingborough,
Northants, United Kingdom, NN9 5SW . Please read them carefully as they
set out our respective rights and obligations.
[In these Booking Conditions, “you” and “your” means all persons
named on the booking (including anyone who is added or substituted at a
later date). “We” and “us” means hph-holidays .
All bookings are made subject to these booking conditions.
1. Making your booking
Bookings can be made by completing the online booking form at
www.hph-holidays.com and following the on-screen instructions or by
contacting us direct by telephone
Once we have received your booking form and booking deposit, we will,
subject to availability, confirm your stay by issuing a confirmation
invoice by email. This invoice will be sent to the party leader. Please
check this invoice carefully as soon as you receive it. Contact us
immediately if any information which appears on the confirmation or any
other document appears to be incorrect or incomplete as it may not be
possible to make changes later. We regret we cannot accept any liability
if we are not notified of any inaccuracies in any document within 5
working days of our sending it out.
Number of persons
Only those persons whose name appears on the Booking Form may use the
property. The number of persons (adults and children) must not exceed
the number of sleeping places indicated on the website. The substitution
of persons during the rental period is forbidden unless previously
agreed
Arrivals
On arrival the you must present your confirmation details as well as
your passport or identity card to us.
2. Payment
In order to confirm your stay, a deposit of 25% of the full payment (or
full payment if booking within 56 days of departure) must be paid at the
time of booking.
This deposit is not refundable in the event of your cancellation or
failure to pay on time as set out below.
The balance of the cost of your stay must be received by us not less
than 56 days prior to departure (or at the time of booking if this date
has passed). This date will be shown on the confirmation invoice. If you
have not paid in full and on time we reserve the right to treat your
booking as cancelled by you. In this case the cancellation charges set
out in clause 6 below will be payable.
2a Security Deposit
You must pay a security deposit of £200.00 56 days before the
start of your stay (or at the time of booking if this date has passed).
The cost of any damage to the property or to any items in and/or at the
property caused or any service charges incurred by you or any member of
your party (for example telephone calls) will be deducted by us from the
security deposit at the end of your stay. If no deductions are required
your security deposit will be refunded in full to you 14 days after your
departure from the property. If the security deposit is not sufficient
to cover any damage caused or service charges incurred by you, you will
be responsible for paying us any additional monies required immediately
on request from us.
3. Your contract
A
binding contract between us comes into existence when the deposit
payment is paid (see clause 2 above). If you cancel after paying the
deposit our normal cancellation charges will apply. This contract and
all matters arising out of it are governed by United Kingdom law. We
both agree that any dispute arising out of or connected with your
holiday will be dealt with by the Courts of United Kingdom.
4. The
cost of your stay
We reserve the right to increase or decrease the prices of accommodation
at any time. The price of your stay will be confirmed at the time of
booking, subject to the correction of errors. We reserve the right to
correct errors in both advertised and confirmed prices. We will do so as
soon as we become aware of the error.
Please note, changes and errors occasionally occur. You must check the
price of your stay at the time of booking.
5. Changes by you
Should you wish to make any changes to your confirmed booking, you must
notify us by email as soon as possible. Whilst we will endeavor to
assist, we cannot guarantee we will be able to meet any such requests.
Where we can, an amendment fee may be payable together with any costs
incurred by ourselves.
6. Cancellation by you
Should you need to cancel your stay after the contract has begun (see
clause 3 above), the party leader must immediately advise us either by canceling
online or advising us in writing. Your notice of cancellation will only
be effective when we receive it in writing at our offices. As we incur
costs from the time we confirm your booking and may be unable to re-sell
your period of stay, the following cancellation charges will be payable.
Where the cancellation charge is shown as a percentage, this is
calculated on the basis of the total cost of the booking excluding
amendment charges. Amendment charges are not refundable in the event of
cancellation.
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Period
before start of stay within which written/email notification of
cancellation is received by us
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Cancellation
charge
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more
than 10 weeks
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deposit
only
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less
than 10 weeks
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deposit
+ 50% of balance
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less
than 5 weeks
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deposit
+ 75% of balance
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less
than 3 weeks
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deposit
+ 100% of balance
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Depending
on the reason for cancellation, you may be able to reclaim these
cancellation charges (less any applicable excess) under the terms of any
insurance policy you may have. Claims must be made directly to the
insurance company concerned.
7. Insurance
It is strongly recommended that you take out adequate travel insurance.
Please read your policy details carefully. It is your responsibility to
ensure that the insurance cover you purchase is adequate for your
particular needs.
8. Changes and cancellation by us
Occasionally, we have to make changes to and correct errors on our
website descriptions and other details both before and after bookings
have been confirmed and cancel confirmed bookings. Whilst we always endeavor
to avoid changes and cancellations, we must reserve the right to do so.
If we have to make a significant change to or cancel your booking, we
will tell you as soon as possible. We will endeavor to offer you an
alternative should a significant change or cancellation occur.
We regret we cannot pay any expenses, costs or losses incurred by you as
a result of any change or cancellation
Very rarely, we may be forced by "force majeure" (see clause
9) to change or terminate your stay after departure but before the
scheduled end of your time away. This is extremely unlikely but if this
situation does occur, we regret we will be unable to make any refunds,
pay you any compensation or meet any costs or expenses you incur as a
result.
9. Force Majeure
We regret we cannot accept liability or pay any compensation where the
performance or prompt performance of our contractual obligations is
prevented or affected by or you otherwise suffer any damage or loss as a
result of "force majeure". In these Booking Conditions,
"force majeure" means any event which we or the supplier of
the service(s) in question could not, even with all due care, foresee or
avoid. Such events may include war or threat of war, riot, civil strife,
actual or threatened terrorist activity, industrial dispute, natural or
nuclear disaster, adverse weather conditions, fire and all similar
events outside our control.
10. Our Liability to you
10.1. We promise to provide your accommodation with reasonable skill and
care. We do not accept responsibility if any death, personal injury,
failure or deficiency of your accommodation arrangements is not caused
by any fault of ours. When we talk about “fault” above, this means
failure by ourselves to use reasonable skill and care in performing or
providing the service in question. Please note it is your responsibility
to show that reasonable skill and care has not been used if you wish to
make a claim.
We will not be responsible for any injury, illness, death, loss (for
example loss of enjoyment), damage, expense, cost or other sum or claim
of any description whatsoever which results from any of the following: -
(a) the fault of the person(s) affected or any member(s) of their party
or
(b) the fault of a third party not connected with the provision of your
accommodation by us which we could not have predicted or avoided or
(c) an event or circumstance which could not have predicted or avoided
even after taking all reasonable care (see clause 9)
In addition, we will not be responsible where you do not enjoy your stay
or suffer any problems because of a reason you did not tell us about
when you booked your stay or where any problems you suffer did not
result from any breach of our contract or other fault of ourselves or
any losses, expenses, costs or other sum you have suffered relate to any
business.
Please note, we cannot accept responsibility for any services that do
not form part of our contract. This includes, for example, any
additional services or facilities any other supplier agrees to provide
for you.
10.2. The promises we make to you about the accommodation we have agreed
to provide or arrange as part of our contract - and the laws and
regulations of the country in which your claim or complaint occurred -
will be used as the basis for deciding whether the accommodation in
question had been properly provided. If the particular accommodation
which gave rise to the claim or complaint complied with local laws and
regulations applicable to those accommodation at the time, the
accommodation will be treated as having been properly provided. This
will be the case even if the accommodation did not comply with the laws
and regulations of the UK which would have applied had that
accommodation been provided in the UK.
10.3. *We limit the maximum amount we may have to pay you for any and
all claims or parts of claims which do not involve personal injury,
illness or death. Except where loss of and/or damage to luggage or
personal possessions is concerned or a lower limitation of liability
applies to your claim, the maximum amount we will have to pay you for
such non personal injury claims if we are found liable to you on any
basis is twice the price (excluding insurance premiums and amendment
charges) paid by or on behalf of the person(s) affected in total. This
maximum amount will only be payable where everything has gone wrong and
you have not received any benefit at all from your stay.
*Where we are found liable for loss of and/or damage to any luggage or
personal possessions (including money), the maximum amount we will have
to pay you is £35 per person affected as you are assumed to have taken
out adequate insurance at the time of booking.
11. Complaints and problems.
In the unlikely event that you have any reason to complain or experience
any problems with your stay whilst away, you must immediately inform us.
Any verbal notification must be put in writing and given to us as soon
as possible. Until we know about a problem or complaint, we cannot begin
to resolve it. Most problems can be dealt with quickly. For all
complaints and claims which do not involve death, personal injury or
illness, we regret we cannot accept liability if you fail to notify the
complaint or claim entirely in accordance with this clause.
12. Behaviour.
You accept responsibility for any damage or loss caused by you or any
member of your party. Full payment for any such damage or loss must be
paid direct to us at the time. If you fail to do so, you will be
responsible for meeting any legal costs we incur in full in recovering
full payment from you.
We expect all clients to have consideration for other people. If in our
reasonable opinion or in the reasonable opinion of any other person in
authority, you or any member of your party behaves in such a way as to
cause or be likely to cause danger, upset or distress to any third party
or damage to the property, or in any way damage the reputation and/or
goodwill of the Owner we are entitled, without prior notice, to
terminate the occupation of the person(s) concerned. In this situation,
the person(s) concerned will be required to leave the accommodation. We
will have no further responsibility toward such person(s). No refunds
will be made and we will not pay any expenses or costs incurred as a
result of the termination.
13 Special requests and medical problems
If you have any special request, you must advise us at the time of
booking and clearly note it in the extra information section of the
booking form. *Although we will endeavor to meet any reasonable requests
we regret we cannot guarantee any request will be met. Failure to meet
any special request will not be a breach of contract on our part. We
regret we cannot accept any conditional bookings, i.e. any booking which
is specified to be conditional on the fulfillment of a particular
request. All such bookings will be treated as “standard” bookings
subject to the above provisions on special requests.
If you or any member of your party has any medical problem or disability
that may affect your stay, please tell us before you confirm your
booking so that we can advise as to the suitability of the chosen
arrangements. In any event, you must give us full details in writing at
the time of booking. If we reasonably feel unable to properly
accommodate the particular needs of the person concerned, we must
reserve the right to decline their reservation or, if full details are
not given at the time of booking, cancel when we become aware of these
details.
14. Passports, visas and health requirements
It is your responsibility to ensure that you are in possession of all
necessary travel and health documents (including Passports and Visas
(where applicable) before departure. You must pay all costs incurred in
obtaining such documentation. If you or any member of your party is not
a British citizen or holds a non-British passport, you must check
passport and visa requirements with the Embassy or Consulate of the
country(ies) to or through which you are intending to travel.
15. Prices and Website Accuracy
Please note, the information and prices shown on our website may have
changed by the time you come to book your stay. Whilst every effort is
made to ensure the accuracy of the website and prices at the time of
requesting the booking, regrettably errors do occasionally occur. You
must therefore ensure you check all details of your stay (including the
price) on your booking acceptance.
16. Responsibilities and the role of Villarenters Ltd
Villarenters
provides and is responsible for the booking and payment software. All
credit card payments are handled by Villarenters Ltd and held in a
client account.
Complaints procedure
In the event of any problems you must contact us immediately, plus you
undertake to do your best to resolve or minimise the problem in order to
avoid any prejudices that could result. you must immediately get in
touch with us by telephone on the day of your arrival, confirming your
complaint in writing within 24 hours by fax or by e-mail. You are
obliged to give us the time necessary to resolve the problem.
Should there be no written complaint supplied as above specified and you
leave the accommodation prematurely
and without an explicit authorisation by us, you forfeit your rights for
a refund of the rental price, unless the terms of this contract have
been breached. Complaints received at the end of the stay will not be
taken into consideration and no refunds will be given.
Should a complaint be upheld and a refund forthcoming but the amount of
refund cannot be agreed between the parties Villarenters Ltd will act as
an independent arbitrator and decide on the amount of refund if any that
is due.
Please note that the property is not an official tourist structure, such
as an hotel, residences, etc. but a private dwelling. Being such, there
is no standard or categories that are internationally recognised, indeed
it reflects the architecture and furnishings, the local traditions and
the personal taste of the owner. This is precisely the kind of holiday
that we offer: the chance to partake in the culture of the area chosen,
living for a few weeks in the same surroundings as an inhabitant would.
We cannot however exclude the possibility that these differences can
sometimes result in minor inconveniences - due to the special nature of
its architecture and of traditions in the area - but which cannot be
accepted as complaints.
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